Privacy Policy

ScopeCode ("we", "our", or "us") operates the LapFix mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.

1. Information We Collect

Personal Information

When you use LapFix, we may collect:

• Contact Information: Name, phone number, email address
• Device Information: Laptop brand, model, and issue descriptions
• Booking Information: Scheduled dates, times, and service preferences
• Photos: Images of laptop issues (only if you choose to attach them)

Automatically Collected Information

We may automatically collect:

• Device type and operating system
• App usage statistics
• Crash reports and error logs

2. How We Use Your Information

We use the information we collect to:

• Process and manage your repair bookings
• Contact you about your service appointments
• Provide customer support
• Improve our services and app functionality
• Send important updates about your bookings

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With our technicians to provide repair services
• When required by law or legal process
• To protect our rights or the safety of others

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure data transmission using encryption
• Secure storage on protected servers
• Access controls and authentication

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Booking records are kept for a reasonable period to handle warranty claims and customer support.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Camera and Photo Library Access

LapFix may request access to your device's camera and photo library. This access is used solely for:

• Taking photos of laptop issues to share with our technicians
• Attaching existing photos to your booking

Photos are only uploaded when you explicitly choose to attach them to a booking.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.